If a delivery arrives short, damaged or out of date, we will put it right — replacement on the next round or a credit note on your account, whichever you prefer.

Short or damaged deliveries

• Check your delivery against the invoice when it arrives.
• Tell the driver at the door, or call +44 7487 294381 on the same working day, for shortages, breakages or out-of-date lines.
• We collect damaged stock on the next visit at our cost and replace or credit it.

Unwanted stock (trade customers)

Unopened, in-date, non-perishable stock bought in error can be returned within 7 days of invoice for a credit note, subject to a 10% handling charge. Perishable and chilled lines cannot be returned unless faulty.

Faulty goods

Goods that are faulty or not as described will be replaced or fully credited. Where a manufacturer recall applies we will contact affected accounts directly.

How to reach us

Trade counter: Unit 64, Percy Business Park, Rounds Green Road, Oldbury, B69 2RD (Mon–Sat 07:00–17:00) · +44 7487 294381 · [email protected]

Last updated: October 2026.